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Privacy Policy

Effective Date: September 16, 2025
Business Name: Branch-Out Wellness
Website: https://branchoutwellness.com
Jurisdiction: Queensland, Australia

Welcome to Branch-Out Wellness Pty Ltd (“Branch-Out Wellness”, “we”, “us”, “our”).

Branch-Out Wellness is committed to respecting and protecting your privacy. We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, store, use, and disclose your personal and health information.

​​This Privacy Policy explains how Branch-Out Wellness collects, uses, stores, and protects personal information through www.branchoutwellness.com (the “Site”) and our telehealth medical services. 

This Privacy Policy applies in addition to our Terms and Conditions.

For more information on the APPs, you can visit the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Application of this Policy

This Privacy Policy (“Policy”) applies to everyone who uses our services or interacts with us, including through our website, booking platform, telehealth system, or by providing personal information to us in any way.

Key Definitions

  • Health Information – Personal information about a person’s health, treatment, prescriptions, and other medical data as defined under the Privacy Act.

     

  • Personal Information – Any information or opinion about an identified individual, including Health Information.

     

  • Platform – The Branch-Out Wellness website and digital platforms used to deliver services.

     

  • Services – All services we provide, as outlined in our Terms & Conditions.

     

  • Staff – Employees and contractors engaged by Branch-Out Wellness to deliver services.

     

  • Privacy Act – The Privacy Act 1988 (Cth), which regulates the handling of personal information in Australia.
  •  Australian Privacy Principles (APPs) – are 13 legally binding rules under the Privacy Act 1988 (Cth) that govern how Australian Government agencies and certain private organizations collect, use, store, and disclose personal information, ensuring transparency, security, and individual privacy rights.

Purpose

The purpose of this Privacy Policy is to inform patients and users of:
  1. The personal information we collect;
  2. How and why we use that information;
  3. Who may access or receive that information;
  4. How information is stored and protected;
  5. The rights of patients and Site users; and
  6. Our use of cookies and analytics

Consent

By using our Site and services, you consent to:
  1. The collection, use, and retention of your personal information in accordance with this Privacy Policy; and
  2. The handling of sensitive health information in compliance with federal privacy laws, Queensland health legislation, and medical confidentiality standards.

Information We Collect

We collect your Personal Information when you engage with our services, including telehealth consultations, bookings, and prescription facilitation.

Information collected directly from you

We may collect information you provide when:

  1. Using our website or booking platform.
  2. Completing patient intake forms.
  3. Booking or attending telehealth consultations.
  4. Contacting us via email, SMS, or phone.
  5. Participating in surveys, feedback sessions, or service improvement activities.
  6. Providing medical information required for prescriptions.

This may include your:

  1. Full name, date of birth, age, gender, and contact details.
  2. Medicare information and Individual Healthcare Identifier (IHI).
  3. Medical history and current treatment details.
  4. Prescription-related information.
  5. Payment information for services.

Recording of consultations and support calls

We may record:

  1. Telehealth consultations.
  2. Customer support or pharmacy coordination calls.
  3. Feedback and user experience sessions.

Recordings are stored securely and used for training, quality assurance, and compliance. Where legally required, we will obtain your consent prior to recording.

Information from third parties

We may collect personal or health information from third parties, including:

  1. Prescriptions and medical records provided by other healthcare professionals.
  2. Pharmacies and dispensaries assisting in filling prescriptions.
  3. State prescription monitoring programs where required by law.

Automatic data collection

When you visit our website or platform, we may collect technical information, such as:

  1. Device type and browser.
  2. IP address and geolocation.
  3. Pages visited, links clicked, and actions taken.

Cookies and similar tracking technologies (see Section 4).

How We Use Your Information

We use your information to deliver, improve, and manage our services. This includes:

To provide services

  1. Facilitating telehealth consultations.
  2. Assessing patient eligibility for medicinal cannabis.
  3. Coordinating prescriptions and pharmacy communications.
  4. Providing ongoing patient support.

To connect you with third parties

We may share your information with:

  1. Licensed Australian pharmacies to dispense prescribed medicine.
  2. Delivery providers to fulfil orders when required.
  3. Healthcare practitioners and support staff involved in your care.

We ensure all partners meet strict privacy and security requirements.

To improve our services

We may use aggregated and de-identified data for:

  1. Quality assurance and compliance monitoring.
  2. Service audits and reporting.
  3. Training healthcare practitioners.
  4. Improving platform functionality.

For marketing purposes

With your consent, we may use your information to:

  1. Share updates, educational resources, and health-related content.
  2. Invite you to participate in events, webinars, and surveys.
  3. Provide information on new services or platform features.

You may opt out of marketing communications at any time.

How We Disclose Your Information

Within Branch-Out Wellness

We may disclose user data to any member of our organisation (e.g., healthcare practitioners and administrative staff) who reasonably needs access to user data to deliver care or manage services, and to achieve the purposes set out in this Privacy Policy.

With authorised third parties

We may share information with:

  1. Healthcare practitioners involved in your care.
  2. Licensed pharmacies dispensing prescribed medicine.
  3. Technology service providers, including telehealth systems, hosting providers, and data security platforms.
  4. Payment processors, SMS/email communication providers, and analytics tools.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.


To comply with legal obligations

We may disclose information:

  1. Where required by law, including court orders, subpoenas, or regulatory requirements.
  2. Where necessary to protect your safety or the safety of others.

Overseas data disclosure

Some service providers may store or process data outside Australia. We take reasonable steps to ensure any overseas providers comply with the Australian Privacy Principles.

Cookies and Tracking Tools

Branch-Out Wellness uses cookies and similar technologies to:

  1. Improve website functionality.
  2. Analyse platform usage.
  3. Personalise your experience.
  4. Manage analytics and advertising campaigns.

You can manage or disable cookies through your browser settings. However, doing so may affect your ability to use certain platform features.

How We Hold and Secure Your Information

Storage

We store your personal information in secure systems, including cloud-based servers located in Australia wherever possible. Where offshore storage is required, we ensure compliance with Australian privacy laws.

Medical records are retained for at least 7 years in accordance with legislative requirements.

Security

We use industry-standard safeguards, including:

  1. Data encryption.
  2. Secure system access controls.
  3. Firewalls and intrusion detection.
  4. Staff training and confidentiality agreements.
  5. Regular security assessments of third-party providers.

Your Rights

Access and correction

You may request access to the personal information we hold about you or ask us to correct inaccuracies. To do so, contact us using the details below. We will respond within 30 days.

Withdraw consent

You may withdraw your consent for us to collect, use, or disclose your personal information at any time. Please note, however, that withdrawing consent may impact our ability to provide certain services.

Privacy complaints

If you believe we have mishandled your personal information, you can:

  1. Contact our Privacy Officer (details below).

If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. By continuing to use our services, you accept the updated Policy.

Contact Us

If you have questions about this Privacy Policy or wish to make a request related to your personal information, please contact us through our contact form on our Site or at the following:

Privacy Officer
Branch-Out Wellness Pty Ltd
Email: wellnessbranchout@gmail.com
Website: https://branchoutwellness.com

For independent advice, contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: https://www.oaic.gov.au/

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